A top 10 global freight forwarder with over 60,000 monthly FCL carrier bookings and space allocations partnered with Slync.io to improve their operational efficiencies for ocean carrier bookings allowing them to offer superior customer satisfaction.

Overwhelmed by high volume and often changing bookings, operator productivity had diminished as they tried to manage data from different sources and across multiple applications. Information lags between teams and service desks across the world led to manual and duplicative work and inconsistent information. Not to mention, frustrated customers and operations.

Leveraging Booking & Allocation Management, our client streamlined and improved its vendor and carrier booking process by automating key tasks and centralizing all its fractured data sources. With this solution, the LSP has automated the capture of key booking information from unstructured data sources like emails and PDFs as well as structured data from their core systems via restful APIs.

45%

faster booking and shipment transactions

150,000

hours saved in core booking processes

75%

reduction in manual reporting efforts

Operators can now rapidly identify and resolve booking conflicts through exception management and the amount of manual and duplicative has been significantly reduced by aggregating key data in one central location. Plus, this new automated process gives their customers almost real-time transparency and advanced analytics around the carrier booking process. Partnering with Slync.io has led to happier customers and a tangible commercial advantage in the field.

Core functionality of Booking & Allocation Management

  • Centralize carrier booking and allocation processes
  • Automate processes, data entry and validation
  • Identify booking mismatches through configured workflows and exception management
  • Aggregate and validate records with data ingestion and document parsing
  • Business process compliance and adherence standards across regions and service desks
  • Minimum order quantity management for BCOs and carriers and service desks

Tangible benefits for LSPs, carriers, and customers

  • Improve customer service by providing near real-time transparency into shipment status
  • Empower your commercial team in the field with a unique product offering
  • Proactively resolve carrier and vendor booking inconsistencies for improved KPIs
  • System managed exceptions and automation give time back to your teams
  • Allocate and reallocate freight more efficiently by eliminating duplicative efforts
  • Maintain records with reason codes for chargebacks, fees, rolled and canceled bookings allowing stronger contract negation power with carriers
Learn more

Navigate ocean freight chaos

For logistics service providers struggling with ongoing ocean freight challenges, Booking & Allocation Management by Slync.io can help control the chaos. By accelerating, streamlining, and automating processes, LSPs can juggle shifting schedules and quickly match limited carrier capacity to their customer's freight—all within a single system of record.
No items found.

If you liked this post, why not share it?

You might also be interested in
Congestion rises on multiple fronts due to black swans and systemic issues, while there finally seems to be some good news coming out of Long Beach and Los Angeles. Also, the Ever Given is back!
Industry Insights
Orchestration
booking & allocation
sustainability
friday five
ocean freight

The Friday Five: The strongest and most important link in the supply chain

Congestion rises on multiple fronts due to black swans and systemic issues, while there finally seems to be some good news coming out of Long Beach and Los Angeles. Also, the Ever Given is back!
Charles Lundman

Congestion rises on multiple fronts due to black swans and systemic issues, while there finally seems to be some good news coming out of Long Beach and Los Angeles. Also, the Ever Given is back!

While coverage of COP26 has been all but scarce this past week, this week’s Friday Five has the supply chain angle to Glasgow’s buzzing talks, plus a port congestion update and an innovation win for Walmart.
Industry Insights
Orchestration
booking & allocation
sustainability
friday five
ocean freight

The Friday Five: COP26 sees nations unite on zero-emission ocean shipping

While coverage of COP26 has been all but scarce this past week, this week’s Friday Five has the supply chain angle to Glasgow’s buzzing talks, plus a port congestion update and an innovation win for Walmart.
Charles Lundman

While coverage of COP26 has been all but scarce this past week, this week’s Friday Five has the supply chain angle to Glasgow’s buzzing talks, plus a port congestion update and an innovation win for Walmart.

Second verse, same as the first? In this week’s Friday Five, ports remain congested despite new attempts to move boxes out the door, while the reigning champs of supply chain chaos continue their shopping sprees.
Industry Insights
Orchestration
booking & allocation
sustainability
friday five
ocean freight

The Friday Five: Sittin' on the dock of San Pedro Bay is gonna cost you

Second verse, same as the first? In this week’s Friday Five, ports remain congested despite new attempts to move boxes out the door, while the reigning champs of supply chain chaos continue their shopping sprees.
Stephanie Bond

Second verse, same as the first? In this week’s Friday Five, ports remain congested despite new attempts to move boxes out the door, while the reigning champs of supply chain chaos continue their shopping sprees.

Get started on your orchestration journey